Teamsync Software Inc.’s Twig software helps support agents quickly and accurately respond to customer inquiries. It scans all documentation, knowledge bases, and past support requests and provides recommended answers with quotes for accuracy. It also uses sentiment analytics to help agents detect potential risks in responses. Finally, Twig integrates with popular documentation and knowledge base products and anonymizes any PII data.
Год основания:
Teamsync Software Inc.’s Twig software helps support agents quickly and accurately respond to customer inquiries. It scans all documentation, knowledge bases, and past support requests and provides recommended answers with quotes for accuracy. It also uses sentiment analytics to help agents detect potential risks in responses. Finally, Twig integrates with popular documentation and knowledge base products and anonymizes any PII data.
